SUPPORT
FEEDBACK, SUGGESTIONS & QUESTIONS
Your feedback is valuable to us! If you are happy, we would love to hear about it 🙂 If you have a suggestion, we are always interested in how to improve our service or product. If you are unhappy for any reason, please give us a chance to fix it! If you have any questions about our products, don't hesitate to ask us. If you have a question about a specific order, include your order number. Whichever of the above it is, you can fill up the form below or contact us at info@mykbun.com or via WhatsApp. You can expect to receive a response from us within 1-3 business days. We are available Monday-Friday from 9am - 5pm and Saturday 9am-1pm WITA (Central Indonesian Time). Thank you, we will get back to you as soon as we can!
HELP WITH ZERO WASTE
Reused packaging & no packaging:
Some of our products have options of being delivered in a reused container or even without the container/packaging (like soil, compost , sawdust, wood shavings and similar). Whenever possible, we are very grateful when you go with an eco friendlier option so we can together practice better care for our planet.
Returning Packaging:
If you plan to shop again at My Kbun, you have an option to return any kind of empty packaging when we deliver your next order. You can also drop-off your packaging to our location in Kerobokan if you pass by. Returned containers will be cleaned and reused. If they are too damaged to be reused, they will be either repurposed, recycled or responsibly disposed of.