DETAILS
DELIVERY
Depending on the total size/weight, your order will be delivered by either motorbike (My Kbun or Gojek) or a pickup truck (My Kbun or GoBox). Delivery fee is based on your location and a mode of transport.
We are always looking for ways to reduce our negative impact on the environment. We think delivery pooling helps us greatly to reduce the carbon footprint made by transporting the orders. In the table below are delivery fees and delivery schedule.
We are always looking for ways to reduce our negative impact on the environment. We think delivery pooling helps us greatly to reduce the carbon footprint made by transporting the orders. In the table below are delivery fees and delivery schedule.
| Day | Address | By MyKBUN | Area | by GoBox |
| Tue | Kerobokan, Umalas, Canggu, Pererenan | Rp. 55.000 | any area | GoBox Fee |
| Wed | Ubud, Sanur, Denpasar | Rp. 120.000 | any area | GoBox Fee |
| Thu | Kuta, JImbaran, Nusa Dua, Benoa, Uluwatu | Rp. 135.000 | any area | GoBox Fee |
| Fri | Kerobokan, Umalas, Canggu, Pererenan | Rp. 55.000 | any area | GoBox Fee |
| Sat, Sun, Mon** | No Deliveries |
| Day | Address | By MyKBUN | Area | by GoJek |
| Tue | Kerobokan, Umalas, Canggu, Pererenan | Rp. 25.000 | any area | GoJek Fee |
| Wed | Ubud, Sanur, Denpasar | Rp. 25.000 | any area | GoJek Fee |
| Thu | Kuta, JImbaran, Nusa Dua, Benoa, Uluwatu | Rp. 25.000 | any area | GoJek Fee |
| Fri | Kerobokan, Umalas, Canggu, Pererenan | Rp. 25.000 | any area | GoJek Fee |
| Sat, Sun, Mon** | No Deliveries |
* Orders placed on Fri will be delivered the following week
** We are a small business striving to keep our prices as low as possible to encourage as many people as we can to take up gardening. To keep our prices low, we can't yet employ a big enough team in order to do all the tasks every day or to keep us active 24/7. Every week we need a bit of time to work on things other than orders and delivery and also a day to take a rest. We do this between Sat and Mon. Thank you very much for your understanding!
PAYMENT
Payment details will be sent together with a finalized order via the communication channel of your choice. Full payment should be made within 24 hours after ordering or the order will not be confirmed. At the moment Cash on Delivery is not possible.
WORKING SCHEDULE
BUSSINES HOURS
We are online at the following days and WITA times (Central Indonesian Time):
Monday: 09:00 - 17:00
Tuesday: 09:00 - 17:00
Wednesday: 09:00 - 17:00
Thursday: 09:00 - 17:00
Friday: 09:00 - 17:00
Saturday: 09:00 - 17:00
We typically respond ASAP on the same day or latest on our next working day.
DELIVERY HOURS
Tuesday: 09:00 - 17:00
Wednesday: 09:00 - 17:00
Thursday: 09:00 - 17:00
Friday*: 09:00 - 17:00
Sat, Sun, Mon**: no deliveries
Only orders that are finalized and paid by 2pm can be packed and dispatched on the same day.
*Orders placed on Fri will be delivered the following week.
** We are a small business striving to keep our prices as low as possible to encourage as many people as we can to take up gardening. To keep our prices low, we can't yet employ a big enough team in order to do all the tasks every day or to keep us active 24/7. Every week we need a bit of time to work on things other than orders and delivery and also a day to take a rest. We do this between Sat and Mon. Thank you very much for your understanding!
CUSTOM DESIGN
If you would like to adjust the dimensions of any of our standard wooden frame boards (featured on our website), we are happy to do that for you. There will be a surcharge per alteration. It is also possible to order U or L custom shaped garden bed. Please go to custom design inquiry to send us a short description of what you are looking for.
TERMS & CONDITIONS
- Creating an account is optional, you can complete a purchase as a guest. If you hesitate, here are some advantages of creating an account:
- Makes repeat purchases easier
- Helps you save money during repeat purchase by choosing the option of returning empty packaging (this applies only to certain types of packaging)
- eCommerce accounts automatically save your billing details and address, which means faster checkout for subsequent purchases.
- Creating an account enables you to build a more meaningful and interactive relationship with us. Your account allows us to learn your unique preferences and personalise the on-site experience by providing tailored recommendations and a record of previously browsed products. eCommerce accounts also enable you to leave reviews and join our online community.
- You have faster access to special offers. Having your own account provides you with exclusive access to discounts, sales and special offers that land straight in your inbox.
- Get rewarded for your loyalty.
2. Returning Packaging: we are always very happy when our customers wish to return empty packaging for it to be reused instead of being thrown away. If you plan to shop again at My Kbun, you can return empty packaging to our driver on your next delivery, or you may drop-off your packaging to our office in Kerobokan if you pass by.
3. Refund Policy: contact us directly if you have any issues with your order and we will find an arrangement with you.
4. Delivery Fee, Schedule and Changes: Delivery fee and other delivery details will be sent together with a finalized order via the communication channel of your choice. For more information please check the paragraph Delivery at the top of this page. In case of imponderables we will inform you about any changes to the delivery schedule.
5. Order Cut-Off time is 3pm. Orders placed before 3 pm will be processed on the same day and delivered according to the schedule of your Delivery preferences (the choice box that you ticked during the Checkout process). Orders placed after 3pm will be processed on the following working day.
6. Change of Order: Please let us know via WhatsApp or info@mykbun.com if you wish to apply any changes to your order. Any changes are best to be communicated before the payment process. Changes after the payment are possible but must be done at least 24h prior to scheduled delivery.
7. Complaints / Feedback: Your feedback is valuable to us! If you are happy, we would love to hear about it! If you have a suggestion we are always interested in how to improve our service or product. If you are unhappy for any reason, please give us a chance to fix it! For any of those reasons please contact us at info@mykbun.com or via WhatsApp
PRIVACY & SECURITY
My Kbun is committed to protecting your privacy. My Kbun Company does not exchange, rent or sell consumer email addresses to any third party. Please learn how we process your personal data and how we protect any personal information you may provide us.
Essential information we collect
In operating our ecommerce, it is essential for us to capture some information about your device, such as your IP address and information related to your visit when you browse our online store. For example, this might include time-stamp, the last page or product you visited, the indication that you logged in and similar. We do that in order to:
- remember who you are after you log in so that you do not need to authenticate at each click;
- monitor if our website is running with the optimum performance;
- let you browse between products without having to start back from the home page at each click;
- remember if you put something in your shopping cart before you decide to checkout; and
- control that your data is processed securely.
We call the information mentioned above “essential information” and we collect it through the use of cookies. Cookies are small text files that most websites use. A website places cookies in the web browser and then reads the information collected through the cookies every time the user performs an action. Without enabling this mechanism and this kind of cookies (first-party cookies), we could not provide you with the smooth experience that you expect while you are navigating.
Information provided for the order processing
If you buy something from our store, we will need some specific personal information. To fully process your order and ship the merchandise you selected, we need your personal data such as your first and last name, your phone number and/or email address and your delivery address. We also use your contact and order information to send you communication related to the processing of your order. We will ask you to provide this information in our “checkout page” before finalizing your purchase.
Accounts
We are very happy if you sign up for an account because it confirms your interest in our store. It is also great for you because we will remember your information and, when you decide to return to our products, you do not have to provide all of your information over again. Your account also serves you for saving items on a Wishlist for a later purchase.We also give you the possibility to easily withdraw your consent and delete your account. Just connect with us at info@mykbun.com to let us know.
Newsletter Subscription
Newsletters are sent only to users who sign up for it. Our newsletter subscriber database is never sold, rented or loaned to any other parties.
We collect aggregate information regarding open rates, page views, and generated sales from our HTML email newsletters. Aggregate information does not personally identify individuals. If you simply want to stop receiving emails from us, simply click the unsubscribe link in the footer of any email you receive from us.