- Creating an account is optional, you can complete a purchase as a guest. If you hesitate, here are some advantages of creating an account:
- Makes repeat purchases easier
- Helps you save money during repeat purchase by choosing the option of returning empty packaging (this applies only to certain types of packaging)
- eCommerce accounts automatically save your billing details and address, which means faster checkout for subsequent purchases.
- Creating an account enables you to build a more meaningful and interactive relationship with us. Your account allows us to learn your unique preferences and personalise the on-site experience by providing tailored recommendations and a record of previously browsed products. eCommerce accounts also enable you to leave reviews and join our online community.
- You have faster access to special offers. Having your own account provides you with exclusive access to discounts, sales and special offers that land straight in your inbox.
- Get rewarded for your loyalty.
2. Returning Packaging: we are always very happy when our customers wish to return empty packaging for it to be reused instead of being thrown away. If you plan to shop again at My Kbun, you can return empty packaging to our driver on your next delivery, or you may drop-off your packaging to our office in Kerobokan if you pass by.
3. Refund Policy: contact us directly if you have any issues with your order and we will find an arrangement with you.
4. Delivery Fee, Schedule and Changes: Delivery fee and other delivery details will be sent together with a finalized order via the communication channel of your choice. For more information please check the paragraph Delivery at the top of this page. In case of imponderables we will inform you about any changes to the delivery schedule.
5. Order Cut-Off time is 3pm. Orders placed before 3 pm will be processed on the same day and delivered according to the schedule of your Delivery preferences (the choice box that you ticked during the Checkout process). Orders placed after 3pm will be processed on the following working day.
6. Change of Order: Please let us know via WhatsApp or email@example.com if you wish to apply any changes to your order. Any changes are best to be communicated before the payment process. Changes after the payment are possible but must be done at least 24h prior to scheduled delivery.
7. Complaints / Feedback: Your feedback is valuable to us! If you are happy, we would love to hear about it! If you have a suggestion we are always interested in how to improve our service or product. If you are unhappy for any reason, please give us a chance to fix it! For any of those reasons please contact us at firstname.lastname@example.org or via WhatsApp
Essential information we collect
In operating our ecommerce, it is essential for us to capture some information about your device, such as your IP address and information related to your visit when you browse our online store. For example, this might include time-stamp, the last page or product you visited, the indication that you logged in and similar. We do that in order to:
- remember who you are after you log in so that you do not need to authenticate at each click;
- monitor if our website is running with the optimum performance;
- let you browse between products without having to start back from the home page at each click;
- remember if you put something in your shopping cart before you decide to checkout; and
- control that your data is processed securely.
Information provided for the order processing
If you buy something from our store, we will need some specific personal information. To fully process your order and ship the merchandise you selected, we need your personal data such as your first and last name, your phone number and/or email address and your delivery address. We also use your contact and order information to send you communication related to the processing of your order. We will ask you to provide this information in our “checkout page” before finalizing your purchase.
We are very happy if you sign up for an account because it confirms your interest in our store. It is also great for you because we will remember your information and, when you decide to return to our products, you do not have to provide all of your information over again. Your account also serves you for saving items on a Wishlist for a later purchase.We also give you the possibility to easily withdraw your consent and delete your account. Just connect with us at email@example.com to let us know.
Newsletters are sent only to users who sign up for it. Our newsletter subscriber database is never sold, rented or loaned to any other parties.
We collect aggregate information regarding open rates, page views, and generated sales from our HTML email newsletters. Aggregate information does not personally identify individuals. If you simply want to stop receiving emails from us, simply click the unsubscribe link in the footer of any email you receive from us.